cancel
Showing results for 
Search instead for 
Did you mean: 

BT Smart Hub 6 rebooting everyday at 12am

Highlighted
Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

@TG1000

Me in the same situation. The constant restart has affected my line speed by DSLM kicking in and reducing the download speed
Highlighted
Newbie
Posts: 4
Thanks: 3
Registered: ‎06-07-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

I am in the same boat as everybody else. Recently switched from BT to plusnet in april, but decided to use the smart hub instead of the crappy box that plusnet provides. Internet was fine until a couple weeks ago that it started to conk out daily at 12:01am. This clearly seems to be a problem with plusnet and the BT Home Hub. I hope this gets fixed very soon.

Highlighted
Hero
Posts: 4,920
Thanks: 2,126
Fixes: 141
Registered: ‎30-06-2016

Re: BT Smart Hub 6 rebooting everyday at 12am

I'm wondering if this daily reboot is specific to one particular model of Smarthub. @CJCole @MGS1  @androidtanmay  @TG1000  can your post your Smarthub model number so that we can see whether there is a pattern?

 

Highlighted
Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

@Baldrick1

Are you referring to the serial number? I am not finding any model number other than it is Smart Hub Type A
Highlighted
Hero
Posts: 4,920
Thanks: 2,126
Fixes: 141
Registered: ‎30-06-2016

Re: BT Smart Hub 6 rebooting everyday at 12am

@androidtanmay 

The model number is generally combined with the seial number separated with a /.

Highlighted
Newbie
Posts: 4
Thanks: 3
Registered: ‎06-07-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

My serial number for Smart Hub:

+084319+ NQ70211979

Highlighted
Hero
Posts: 4,920
Thanks: 2,126
Fixes: 141
Registered: ‎30-06-2016

Re: BT Smart Hub 6 rebooting everyday at 12am

@CJCole 

The model is 084319. It will be interesting to hear from others using this version. It would also be helpful to know the firmware version.

Highlighted
Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

My model number is 084316
Highlighted
Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Have switched back to PN hub 1. The wifi coverage is poor and the other woes but the DSL is up since last 2 days and 9 hours
Highlighted
Rising Star
Posts: 89
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: BT Smart Hub 6 rebooting everyday at 12am

Been running a hh5 for a short while just to see if that made any difference ( seems not as the PN One  is essentially  a clone) however I noticed that it seemed to reboot overnight   -  I'd check stats in the morning  only to find that overnight the hub had dropped connection and that the uptime was only a matter of hours

 

Just changed back to the PN hub to recheck the uptime/reboots  - only have a couple or wifi devices so crappy wifi performace is not a major concern right now

 

Not sure if that helps or hinders

Highlighted
Newbie
Posts: 2
Registered: ‎08-07-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Only connected the BT Hub 1 on July 1st. No problems first night. Second day firmware updated to SG4B1000E020

. Since update router rebooted everynight at  00:01

Highlighted
Hero
Posts: 4,920
Thanks: 2,126
Fixes: 141
Registered: ‎30-06-2016

Re: BT Smart Hub 6 rebooting everyday at 12am

@Shoot 

It looks as though this could be a firmware issue that also affects some BT customers.   https://community.bt.com/t5/BT-Devices/Home-Hub-6A-Firmware-SG4B1000E020-Nightly-reboot-00-02/td-p/2...

Are other contributors also using this firmware?

I use a business Smarthub which uses different firmware so can's contribute but it would be helpful if others with residential versions could advise their model number and firmware to see if there's a pattern.

Highlighted
Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Yes it seems to be a firmware issue only. I also started having the problem post the update to SG4B1000E020.
Highlighted
Newbie
Posts: 2
Registered: ‎08-07-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

I swopped bt hub for a new plusnet router. Same result fine first night dropped out at 00:01 every night since.
Highlighted
Newbie
Posts: 4
Registered: ‎28-05-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

I swapped back to a Hub 5 this morning - but given your post now assume that's not going to work. Will have to see.