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BT Smart Hub 6 rebooting everyday at 12am

Baldrick1
Seasoned Hero
Posts: 7,153
Thanks: 2,703
Fixes: 217
Registered: ‎30-06-2016

Re: BT Smart Hub 6 rebooting everyday at 12am

@damianmcr 

I would have expected this to be fixed by now. Has your firmware updated since you set it up? What version of firmware are you on? What is the event log showing happens?

damianmcr
Grafter
Posts: 29
Registered: ‎30-12-2013

Re: BT Smart Hub 6 rebooting everyday at 12am

@Baldrick1 

 

Hi,

 

So I got the router on Sunday and set it up. I first noticed the problem that night at midnight but thought nothing off it.

 

SG4B1000E020

15-Nov-2020

 

This seems the only relevant bit of my logs

 

00:00:06, 17 Nov.

ppp1:Request for a new authenticated connection

00:00:06, 17 Nov.

ppp1:TR69 ConnectionRequest: processing request from ACS

23:58:00, 16 Nov.

wl0:IGMP join received for group 224.0.1.187 on interface wl0

 

Thank you

damianmcr
Grafter
Posts: 29
Registered: ‎30-12-2013

Re: BT Smart Hub 6 rebooting everyday at 12am

So far it hasnt happened tonight.

 

Maybe it was something else other two nights.

 

Fingers crossed.

ProfJohnC
Dabbler
Posts: 11
Thanks: 3
Registered: ‎13-10-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Hi @bobpullen,

 

I was having issues with my Plusnet router (5 GHz) speed drops even when plusnet split the 2.4 and 5 GHz channels. I switched to a BT HH6 (serial number +084319+NQ73077714) after recommendations on this forum and now I seem to have the same issues that are coming up in this thread. Do you know if there is a solution or do I need to go back the plusnet router and keep rebooting every few days to have the 5G channel speed readjust.

Many thanks

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,229
Thanks: 2,898
Fixes: 179
Registered: ‎04-04-2007

Re: BT Smart Hub 6 rebooting everyday at 12am

@ProfJohnC I applied an update to your Hub One to resolve the speed issues on 5GHz as per the post here. Did that not fix things for you?

Exactly what problem are you having with the HH6? It only seems to have been in place a day or two Huh

 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ProfJohnC
Dabbler
Posts: 11
Thanks: 3
Registered: ‎13-10-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Ah. Sorry @bobpullen - it was working but missed this and the hub 6 arrived so thought I’d swap over as i assumed it would drop again. I can easily change back to check. The hub 6 is giving me a stronger Wi-Fi range so that’s good! I experience a drop in 5 G today then connection issues so had to reboot the hub6. I saw the issues that others were having so thought that this was related. Thanks for all your help.
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,229
Thanks: 2,898
Fixes: 179
Registered: ‎04-04-2007

Re: BT Smart Hub 6 rebooting everyday at 12am

No worries. Up to you how you want to play it. The BT hub is a more capable device (has an extra couple of antennae for a start).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ProfJohnC
Dabbler
Posts: 11
Thanks: 3
Registered: ‎13-10-2020

Re: BT Smart Hub 6 rebooting everyday at 12am

Thanks! It’s great to have this kind of help/support. Will feed this back. I’ll test the hub for longer and see how that works.