BT HomeHub 5 - Wireless hopeless
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- BT HomeHub 5 - Wireless hopeless
BT HomeHub 5 - Wireless hopeless
12-11-2019 1:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved from ADSL to fibre to the cabinet a few months back. As Plusnet forgot to send us a new modem, we only found out when the ADSL router stopper working! Happily I had a spare BT HomeHub 5 router, which works fine for ethernet - all our PCs are hardwired, direct to router or using Ethernet Powelines.
However, we can't do this for phones, and the wireless on this router only works if you are in the room it is in, or the one beneath it.Even 15 feet through a one depth internal brick wall is enough to clobber the signal.
We do have a HomeHub6 as this was sent on after the above. Will that work better? And why anyway is the wireless signal so poor in our house?
Re: BT HomeHub 5 - Wireless hopeless
12-11-2019 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT HomeHub 5 - Wireless hopeless
12-11-2019 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT HomeHub 5 - Wireless hopeless
13-11-2019 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you saying that your wireless with the Home Hub 5 is worse than it was with a Plusnet Hub Zero? If so the problem could well be being caused by the 2.4 and 5 GHz bands being synchronised. If you follow through the instructions linked in the post by @dvorak this will tell you how to separate them. Having done this you need to try both and use the best.
A couple of tips, do not plug the DSL cable in before instructed else it won't pick up your Plusnet credentials. Also do not use any special characters in your Plusnet password.
For information the Plusnet Hub One supplied with fibre services is, behind the garish colour scheme, a Home Hub 5a with tweeked firmware, hence many of us have upgraded to a Smarthub 6.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: BT HomeHub 5 - Wireless hopeless
13-11-2019 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you - I shall try that ASAP and get back.
Re: BT HomeHub 5 - Wireless hopeless
13-11-2019 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That too, tho' the previous router wasn't much better either - this was an ADSL one, as it was the switch to fibre to the cabinet that forced the swap to the HomeHub 5. As noted, will install the version 6 router when I have a chance, and report back - thanks for your response.
Re: BT HomeHub 5 - Wireless hopeless
17-11-2019 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Changed that setting - no difference. No chance yet - family over this weekend - to put in the new router. More when that happens
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- BT HomeHub 5 - Wireless hopeless