Admin password blocked turning on WiFi

[#1]

I usually use a LAN cable for the Internet but needed to switch on WiFi for a a freind. First I got notice saying it was an unstable connection, but then 'Help'  revealed PlusNet says it is OK to go ahead. I then had to put in an Admin password but when I try to do this it says I have to wait 4 mins 59 secs. If I do that though, I get the same message and am told login is blocked. So basically I want to know how to turn on the WiFi. I have a PlusNet Hub Two. Thank you

[#2]

@sheilajlister 

My thinking is the message was not a secure connection not unstable?

Does this help explain https://www.plus.net/help/hubgui/hub-warning/ 

[#3]

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@sheilajlister wrote:

I then had to put in an Admin password but when I try to do this it says I have to wait 4 mins 59 secs. If I do that though, I get the same message and am told login is blocked. 

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Weird. I just tried logging in with an incorrect admin password three times (over Wi-Fi) and every time just got the message:

! Error - the admin password is incorrect

After then putting in the correct password I logged in as usual. No such message about needing to wait.

How many times did you try logging in? What browser are you using?

[#4]

@sheilajlister 

Are you completely sure you really are trying to log in to your own Plusnet Hub 2 router? Because it doesn't sound like it to me.

Aha! Confusion reigns... Admin password or Wi-Fi password? (Answer from BT Community - for BT Home Hub)

Solved: Hub Admin Password Fails - BT Community

The default Plusnet Hub 2 Admin (and Wi-Fi) passwords are both on the slide out plastic tab at the rear of the router - unless passwords have since been changed from the default by the user. If changed, this would require a reset of the router to start again.

[#5]

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@sheilajlister wrote:
 So basically I want to know how to turn on the WiFi. I have a PlusNet Hub Two. Thank you

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The Hub 2 comes with Wi-Fi (2.4GHz and 5GHz) both ON by default. So, unless one or both has been turned off by the user, nothing in the Hub should need turning ON or require the Hub's Admin password. To check this, go to your Hub Manager page in your browser - just bang on through the HTTPS messages as explained in post above. You will see a block "Wireless". Under this it will show the Hub's wireless status for each band:

2.4 GHz status: On/Off
5 GHz status: On/Off

Both are ON by default - if both are OFF then you will have to use Admin to turn one or both on, as required.

IMO, what you need to do is let the guest have the password for the Hub 2 Wi-Fi (NOT Admin). They can then enter this on their device when asked for the password to log their device on to your Hub 2 by Wi-Fi. This always seems the simplest way to me. (Unfortunately there is no 'Guest' account on the Hub 2)

I take it you were using the WPS button at the side of the Hub 2 to initiate 'auto' Wi-Fi password log in - this is presumably where this "Delay x minutes" comes from. Personally, I have never used this method. I can't therefore say now if the WPS password blocking does mean that now the 'normal' method won't work either. You'll just have to try for now and go from their.

[#6]

@sheilajlister 

 I then had to put in an Admin password but when I try to do this it says I have to wait 4 mins 59 secs.

If you repeatedly enter the incorrect password for admin, the "Admin login denied" message will appear.

The denied time increases each time you use the incorrect password.

You are using the admin password NOT the wireless password to gain admin access? The admin password is 8 characters and found on the removal card.

[#7]

@Dan_the_Van 

"If you repeatedly enter the incorrect password for admin, the "Admin login denied" message will appear.

The denied time increases each time you use the incorrect password."

How many times does it have to be incorrect for this to happen? It doesn't happen after three incorrect tries.

[#8]

@pvmb 

For me the fourth fifth incorrect password, gave me the Admin login denied message, with a 60 seconds countdown, after many more incorrect password attempts I'm at this point

Once I used the correct Admin password for Hub manager I gained access to the Hub.

Edit: corrected wrong password count to five.