Re: upgrading to fibre
I have a similar query. My upgrade from ADSL to Fibre Extra was due today (24th) according to the confirmation email I got from Plusnet - I realise the day isn't over but I presume it's unlikely to happen later this evening.
Following advice elsewhere on this forum I put my phone number into https://www.dslchecker.bt.com/ (@nakoruru it might be worth you checking on that site too) and at the bottom of the results page there's a line saying "There is an open order on your line which is due to complete by 02-Apr-2020". Does that mean I won't see the upgrade until then?
I'd really appreciate clarification on this. I do appreciate that it's a busy time.
Thank you for your query.
I can see that your order is due to complete today. This can be any time up until midnight.
Please do let us know if you have any further questions.