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Fibre should have been connected

samac
Newbie
Posts: 3
Registered: ‎31-03-2020

Fibre should have been connected

I should have had fibre yesterday 30/03 but it has not been connected. I have had no emails advising me of connection or problems, yet there is an open question on my order that suggests there is a problem.

Please advise.

Steven

5 REPLIES 5
samac
Newbie
Posts: 3
Registered: ‎31-03-2020

Re: Fibre should have been connected

Just to remind Plusnet that they have to recompense me £5 per day including the day of activation, so I would suggest that speed is of the essence.

Please let me know what is going on with my order.

Steven

Lkcomms
Hooked
Posts: 5
Thanks: 1
Registered: ‎31-03-2020

Re: Fibre should have been connected

What is this £5 a day?
samac
Newbie
Posts: 3
Registered: ‎31-03-2020

Re: Fibre should have been connected

Browni
Aspiring Hero
Posts: 2,549
Thanks: 964
Fixes: 51
Registered: ‎02-03-2016

Re: Fibre should have been connected

@samac if you read your link you will see that Plusnet haven't joined the auto compensation scheme yet.

Ex-Plusnetter now living life in the G,fast lane!
Witter
Grafter
Posts: 44
Thanks: 2
Registered: ‎07-10-2019

Re: Fibre should have been connected

No mention of plus net in that article