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Fibre, no router yet

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Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎10-05-2019

Fibre, no router yet

I have made an order for an upgrade to fibre and requested a new router, but it's been a week and no sign of the router in the post. What is the progress on the upgrade please?

Is the Coronavirus delaying things?

3 REPLIES 3
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Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎10-05-2019

Re: Fibre, no router yet

Should've gone online today (23rd). As it stated when I upgraded. No router sent and no one responding to this post.
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Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎10-05-2019

Re: Fibre, no router yet

still waiting for a reply since last Friday.
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Rising Star
Posts: 399
Thanks: 2
Fixes: 1
Registered: ‎12-08-2007

Re: Fibre, no router yet

I'm in the same boat. 

I'm not surprised given the state of emergency we are all working through at the moment. Every organisation is working on a best endeavours basis.

I upgraded as my daughter is staying with me and working from my home - She's a clinical researcher with the NHS so we are making sure she  gets priority on our ADSL bandwidth.

I know its frustrating.