I'm sorry to hear that's happened. If the account has failed to generate then you will receive an automatic refund to your bank account within the next 5-7 working days or so. If you'd like to send me a Private Message with the following details attached, I'd be happy to check if an account was created or not.
- Your Mobile Number
- Your Full Name (And whether or not you're the account holder)
- Your Full Address (Including Postcode)
- Your Date of Birth
- The last 2 digits of the sort code and account number from the direct debit details used to pay the bill
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