cancel
Showing results for 
Search instead for 
Did you mean: 

No confirmation email / activation date

FIXED
maw1964
Newbie
Posts: 4
Registered: ‎27-01-2022

No confirmation email / activation date

I signed up to switch to plusnet from Now Broadband for home phone / fibre broadband yesterday (26/01/22) but the only confirmation email I received was in relation to set up of my direct debit, plus first payment has been taken. I've heard nothing since and the order tracker for broadband merely says "Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed" When will I get confirmation email / activation date or do I have to do something?

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No confirmation email / activation date

Thanks for joining @maw1964 and welcome to our Community Forums.

I'm really sorry to see you haven't received much in the way of communication from us after signing up.

I've had a look into this you and from what I can see your order is stuck in our systems, but not to worry I've freed it now.

Unfortunately I can't send you a welcome e-mail as we haven't automatically generated it for some reason, but I've progressed things long, so we should be able to submit your order to our suppliers within the next 24 hours. 

If you've got further queries, feel free to get back to me and I'll be happy to help. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mav
Moderator
Moderator
Posts: 22,428
Thanks: 4,755
Fixes: 516
Registered: ‎06-04-2007

Re: No confirmation email / activation date

Moderator's note(s):

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No confirmation email / activation date

Fix

Hi @maw1964 just to follow up. I can see we've placed your order with our suppliers and we're due to takeover your line on the 11th February. It can take anytime up to midnight for our services to go live. 

We've sent you more information in an e-mail you can also view as a service notice logged on your account Here.

Let me know if there are further issues or anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet