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full fibre 300 upgrade

hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

full fibre 300 upgrade

‎06-05-2023 11:53 PM

just upgraded to full fibre 300,or so i thought as supposed to be live 27th april,nothing has changed except i've been charged for a new router.support team are no support at all.what is going on ?

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Baldrick1
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Registered: ‎30-06-2016

Re: full fibre 300 upgrade

‎07-05-2023 8:03 AM


Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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MatthewWheeler
Plusnet Help Team
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Registered: ‎01-01-2012

Re: full fibre 300 upgrade

‎09-05-2023 3:21 PM

Hi @hondaman750 

I'm sorry to hear this has happened. 

From looking at your account I suspect this is because you were on the original FTTP trial which isn't recognised by our systems which is why it defaults to trying to install a new ONT. 

I've manually put the change through now but because I've had to do it this way you won't see an increase in speed until tomorrow

Let us know if you still haven't seen a increase after then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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