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full fibre 300 upgrade

Posts: 17
Registered: ‎30-10-2017

full fibre 300 upgrade

just upgraded to full fibre 300,or so i thought as supposed to be live 27th april,nothing has changed except i've been charged for a new team are no support at all.what is going on ?

Posts: 11,788
Thanks: 5,243
Fixes: 420
Registered: ‎30-06-2016

Re: full fibre 300 upgrade

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This topic has been moved from Full Fibre to My Order

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Plusnet Help Team
Plusnet Help Team
Posts: 8,928
Thanks: 1,537
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Registered: ‎01-01-2012

Re: full fibre 300 upgrade

Hi @hondaman750 

I'm sorry to hear this has happened. 

From looking at your account I suspect this is because you were on the original FTTP trial which isn't recognised by our systems which is why it defaults to trying to install a new ONT. 

I've manually put the change through now but because I've had to do it this way you won't see an increase in speed until tomorrow

Let us know if you still haven't seen a increase after then

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 Matthew Wheeler
 Plusnet Help Team