activation date been and gone not happy
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- activation date been and gone not happy
activation date been and gone not happy
09-12-2016 6:40 AM
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Re: activation date been and gone not happy
09-12-2016 12:10 PM
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Really sorry for the delay to your order.
It seems that the order we placed to provision you has become stuck in our supplier's systems. They have pressed on for a fix, and we've been asked to check back up in 24 working hours. Unfortunately, this does mean that it's unlikely to be resolved before this weekend.
I've set up a ticket on your account here, which we'll pick up Monday.
Matty
Re: activation date been and gone not happy
09-12-2016 1:57 PM
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Re: activation date been and gone not happy
09-12-2016 2:21 PM
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Was this the same issue that was reported by your previous provider?
Re: activation date been and gone not happy
09-12-2016 2:50 PM
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Re: activation date been and gone not happy
12-12-2016 2:40 PM
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I have checked for an update on the Fibre order today and our suppliers have informed us that this is not progressing and have advised us to cancel the order and replace this.
I have processed the cancellation of the order and I am waiting for this to complete and then I can replace the order. Our suppliers have advised that once this has been replaced they will expedite this. I am sorry for any inconvenience this may have caused and we will keep you updated via this ticket link in your online account https://www.plus.net/wizard/?p=view_question&id=139761495
Re: activation date been and gone not happy
12-12-2016 4:00 PM
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Sorry, this is the new ticket link I will keep you updated with https://www.plus.net/wizard/?p=view_question&id=139935878
Re: activation date been and gone not happy
14-12-2016 12:29 PM
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Re: activation date been and gone not happy
16-12-2016 3:17 PM
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Thank you for your patience @azamac whilst I have looked into this for you.
I have spoken to our suppliers and they have explained that the order is stuck in there systems again and they have being investigating the issue as to why it is not progressing. They have come back to me today when I was checking for a further update that this order is with our suppliers IT works team and they are resolving this issue. They have asked me to check back on the 21/12/2016 for a further update and then we can hopefully process your expedite order.
Re: activation date been and gone not happy
16-12-2016 3:51 PM
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Re: activation date been and gone not happy
20-12-2016 1:45 PM
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Re: activation date been and gone not happy
21-12-2016 12:43 PM
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Re: activation date been and gone not happy
23-12-2016 12:06 PM
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Re: activation date been and gone not happy
23-12-2016 6:06 PM
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Re: activation date been and gone not happy
23-12-2016 6:47 PM
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AAISP - not cheap but very active in getting Openreach to do things. Also they will take on problem cases with a get out clause if it cannot be fixed.
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