My original order was on 19 September. No router. And connection date for fibre is 10 October. This is twice as long as I was expecting to get fully connected. Disappointed. I need to make international calls on video daily.
I am sincerely sorry for to hear about the issues you've had.
I have looked into your account and left a ticket with some information. You can view this here
Should you have any further queries, please get in touch.