Waiting

[#1]

My original order was on 19 September.  No router. And connection date for fibre is 10 October.  This is twice as long as I was expecting to get fully connected.  Disappointed. I need to make international calls on video daily. 

[#2]

Hi there,

I am sincerely sorry for to hear about the issues you've had.

I have looked into your account and left a ticket with some information. You can view this here

Should you have any further queries, please get in touch.

Thank you,

Aisha

[#3]

Thanks

[#4]

Am I the most unlucky customer? The router arrived. No connection. Second router arrived still no connection. Waiting for An expert to call

[#5]

Hi @SirDave ,

Thank you for your post.

We've updated the ticket relating to your issue and this can be viewed here.

If you need any further help, please get back in touch.

[#6]

Waiting to hear when engineers might come....

[#7]

Hi @SirDave ,

We're sorry for the delayed response. I can see from your account that everything seems to be well in hand.

Please let us know if you require any further assistance.