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When am i being connected to broadband

FIXED
amberandkim
Newbie
Posts: 4
Registered: ‎05-10-2018

When am i being connected to broadband

Initially told 5 to 7 days after phone. Phone connected on 02/10. Told by Customer service 15/10. Still no message/email to say it is connected. I am not impressed with how this is progressing.

6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: When am i being connected to broadband

Moderators Note.

Moved to My Orders from Broadband
Customer / Moderator
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amberandkim
Newbie
Posts: 4
Registered: ‎05-10-2018

Re: When am i being connected to broadband

Wow thanks for moving it to the correct place. How about getting straightforward answers to the question. My last call to customer services took 45 minutes to get through. It seems Plusnet can't cope. Have I made a poor choice?

dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: When am i being connected to broadband

@amberandkim moderators are just customers like yourself and have no access to PN to answer your questions.
Hopefully a staff member will be along shortly to answer your question.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: When am i being connected to broadband

Fix

Hi there,

 

Apologies that you weren't activated as expected yesterday, I've just checked your order and it's now showing as complete. If you connect your router up following the instructions you should be able to connect and get online.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
amberandkim
Newbie
Posts: 4
Registered: ‎05-10-2018

Re: When am i being connected to broadband

Ok. Up and running now. Thanks

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: When am i being connected to broadband

Glad to hear all is active and working @amberandkim

 

If you need any further assistance, don't hesitate to let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team