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Unlimited Fibre Broadband

BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Unlimited Fibre Broadband

I have agreed a new Fibre contract. New router arrived the next day. Excellent .

I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.

Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it

 

21 REPLIES 21
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

I have been with PN for many years and have never had any problems at all

gleneagles
Community Veteran
Posts: 11,026
Thanks: 2,491
Fixes: 16
Registered: ‎02-08-2007

Re: Unlimited Fibre Broadband

Are you moving from Adsl  to fibre ?

If so open reach may need to make some change in the cabinet.....

We are born into history and history is born into us.
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Still not happened. I think that somebody has forgotten somehow.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,165
Thanks: 7,618
Fixes: 1,286
Registered: ‎21-04-2017

Re: Unlimited Fibre Broadband

Thanks for your post @BB 

I'm sorry for the delay and the lack of proactive communication from us.

I've checked your fibre order and it's due to complete tomorrow before midnight.

Unfortunately it was delayed due to engineer availability in the area.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Still not happened . I have heard no more from Customer services or anyone else.

BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 55
Thanks: 16
Fixes: 10
Registered: ‎01-12-2020

Re: Unlimited Fibre Broadband

Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Tomorrow, tomorrow , promises promises.

This is getting silly now . Still not got Fibre broadband.

Might not bother now.

BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

26/01/2021. Still no broadband, echat team will respond in 24hrs. This is very poor . PN blaming open reach.

Nearly a month since ordered . May as well stay on basic broadband

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,660
Thanks: 402
Fixes: 72
Registered: ‎01-12-2020

Re: Unlimited Fibre Broadband

Hi there, I'm happy to say that the Fibre upgrade has now been completed. The account appeared to be stuck in a "Scheduled Account Change", which has now been nudged through by myself this morning. I can confirm that your services should now be up and running properly. I did try to contact you to discuss the complaint but was unable to get through.

 

Adam.

 Adam
 Plusnet Help Team - Leeds
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Fibre up and running eventually.

I don't think that it was worth all the oohah.

Not much better than previous basic broadband.

I got it because I thought it would improve streaming for live sport. No difference noted.

Perhaps a waste of money?

Thrall
Seasoned Pro
Posts: 568
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Unlimited Fibre Broadband

What estimated speed range were you given? Have you run a speed test? Try thinkbroadband.com/speedtest

BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

The speed is fine, but no difference noted to normal broadband. Not overly impressed. Can't see the benefit.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,660
Thanks: 402
Fixes: 72
Registered: ‎01-12-2020

Re: Unlimited Fibre Broadband

Hi there, thank you for reaching out. Please be advised that fibre speeds can fluctuate within the first 10 working days of service. Please allow this time for the line to become stable. If we're unable to provide you with your minimum guaranteed speed via a wired connection, please feel free to raise a fault with our Technical Support Team.

 

I hope this helps, Adam.

 Adam
 Plusnet Help Team - Leeds
BB
Grafter
Posts: 76
Thanks: 5
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Hi Adam,

Thanks for that. The speed is fine but as I said the results are no better than ADSL