Unlimited Fibre Broadband

[#1]

I have agreed a new Fibre contract. New router arrived the next day. Excellent .

I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.

Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it

[#2]

I have been with PN for many years and have never had any problems at all

[#3]

Are you moving from Adsl  to fibre ?

If so open reach may need to make some change in the cabinet.....

[#4]

Still not happened. I think that somebody has forgotten somehow.

[#5]

Thanks for your post @BB 

I'm sorry for the delay and the lack of proactive communication from us.

I've checked your fibre order and it's due to complete tomorrow before midnight.

Unfortunately it was delayed due to engineer availability in the area.

[#6]

Still not happened . I have heard no more from Customer services or anyone else.

[#7]

Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.

[#8]

Tomorrow, tomorrow , promises promises.

This is getting silly now . Still not got Fibre broadband.

Might not bother now.