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Unlimited Fibre Broadband

Grafter
Posts: 70
Thanks: 3
Registered: ‎19-02-2011

Unlimited Fibre Broadband

I have agreed a new Fibre contract. New router arrived the next day. Excellent .

I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.

Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it

 

7 REPLIES 7
Grafter
Posts: 70
Thanks: 3
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

I have been with PN for many years and have never had any problems at all

Community Veteran
Posts: 10,568
Thanks: 2,141
Fixes: 15
Registered: ‎02-08-2007

Re: Unlimited Fibre Broadband

Are you moving from Adsl  to fibre ?

If so open reach may need to make some change in the cabinet.....

Grafter
Posts: 70
Thanks: 3
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Still not happened. I think that somebody has forgotten somehow.

Plusnet Help Team
Plusnet Help Team
Posts: 18,011
Thanks: 5,744
Fixes: 963
Registered: ‎21-04-2017

Re: Unlimited Fibre Broadband

Thanks for your post @BB 

I'm sorry for the delay and the lack of proactive communication from us.

I've checked your fibre order and it's due to complete tomorrow before midnight.

Unfortunately it was delayed due to engineer availability in the area.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Grafter
Posts: 70
Thanks: 3
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Still not happened . I have heard no more from Customer services or anyone else.

Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 5
Fixes: 3
Registered: ‎01-12-2020

Re: Unlimited Fibre Broadband

Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
Grafter
Posts: 70
Thanks: 3
Registered: ‎19-02-2011

Re: Unlimited Fibre Broadband

Tomorrow, tomorrow , promises promises.

This is getting silly now . Still not got Fibre broadband.

Might not bother now.