Unlimited Fibre Broadband
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Unlimited Fibre Broadband
a week ago
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I have agreed a new Fibre contract. New router arrived the next day. Excellent .
I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.
Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it
Re: Unlimited Fibre Broadband
a week ago
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I have been with PN for many years and have never had any problems at all
Re: Unlimited Fibre Broadband
a week ago - last edited a week ago
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Are you moving from Adsl to fibre ?
If so open reach may need to make some change in the cabinet.....
Re: Unlimited Fibre Broadband
Tuesday
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Still not happened. I think that somebody has forgotten somehow.
Re: Unlimited Fibre Broadband
Tuesday
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Thanks for your post @BB
I'm sorry for the delay and the lack of proactive communication from us.
I've checked your fibre order and it's due to complete tomorrow before midnight.
Unfortunately it was delayed due to engineer availability in the area.
Re: Unlimited Fibre Broadband
Thursday
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Still not happened . I have heard no more from Customer services or anyone else.
Re: Unlimited Fibre Broadband
Thursday
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Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.
Re: Unlimited Fibre Broadband
5 hours ago
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Tomorrow, tomorrow , promises promises.
This is getting silly now . Still not got Fibre broadband.
Might not bother now.
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