Unlimited Fibre Broadband

[#1]

I have agreed a new Fibre contract. New router arrived the next day. Excellent .

I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.

Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it

[#2]

I have been with PN for many years and have never had any problems at all

[#3]

Are you moving from Adsl  to fibre ?

If so open reach may need to make some change in the cabinet.....

[#4]

Still not happened. I think that somebody has forgotten somehow.

[#5]

Thanks for your post @BB 

I'm sorry for the delay and the lack of proactive communication from us.

I've checked your fibre order and it's due to complete tomorrow before midnight.

Unfortunately it was delayed due to engineer availability in the area.

[#6]

Still not happened . I have heard no more from Customer services or anyone else.

[#7]

Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.

[#8]

Tomorrow, tomorrow , promises promises.

This is getting silly now . Still not got Fibre broadband.

Might not bother now.

[#9]

26/01/2021. Still no broadband, echat team will respond in 24hrs. This is very poor . PN blaming open reach.

Nearly a month since ordered . May as well stay on basic broadband

[#10]

Hi there, I'm happy to say that the Fibre upgrade has now been completed. The account appeared to be stuck in a "Scheduled Account Change", which has now been nudged through by myself this morning. I can confirm that your services should now be up and running properly. I did try to contact you to discuss the complaint but was unable to get through.

Adam.

[#11]

Fibre up and running eventually.

I don't think that it was worth all the oohah.

Not much better than previous basic broadband.

I got it because I thought it would improve streaming for live sport. No difference noted.

Perhaps a waste of money?

[#12]

What estimated speed range were you given? Have you run a speed test? Try thinkbroadband.com/speedtest

[#13]

The speed is fine, but no difference noted to normal broadband. Not overly impressed. Can't see the benefit.

[#14]

Hi there, thank you for reaching out. Please be advised that fibre speeds can fluctuate within the first 10 working days of service. Please allow this time for the line to become stable. If we're unable to provide you with your minimum guaranteed speed via a wired connection, please feel free to raise a fault with our Technical Support Team.

I hope this helps, Adam.

[#15]

Hi Adam,

Thanks for that. The speed is fine but as I said the results are no better than ADSL