Unlimited Fibre Broadband
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Unlimited Fibre Broadband
14-01-2021 10:15 AM
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I have agreed a new Fibre contract. New router arrived the next day. Excellent .
I was told it would start on 7/1/21. After numerous chats. Still not connected via Fibre.
Latest message: sent to Real time cancellation. I don't understand that, I have not cancelled it
Re: Unlimited Fibre Broadband
14-01-2021 10:16 AM
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I have been with PN for many years and have never had any problems at all
Re: Unlimited Fibre Broadband
14-01-2021 12:11 PM - edited 14-01-2021 12:13 PM
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Are you moving from Adsl to fibre ?
If so open reach may need to make some change in the cabinet.....
Re: Unlimited Fibre Broadband
19-01-2021 10:08 AM
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Still not happened. I think that somebody has forgotten somehow.
Re: Unlimited Fibre Broadband
19-01-2021 10:18 AM
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Thanks for your post @BB
I'm sorry for the delay and the lack of proactive communication from us.
I've checked your fibre order and it's due to complete tomorrow before midnight.
Unfortunately it was delayed due to engineer availability in the area.
Re: Unlimited Fibre Broadband
21-01-2021 9:40 AM
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Still not happened . I have heard no more from Customer services or anyone else.
Re: Unlimited Fibre Broadband
21-01-2021 11:12 AM
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Hi @BB. Thanks for your time on the phone and apologies for the delay to your fibre service being activated. As discussed, I will investigate the issue further and update you later today. I'll monitor this for you through to completion. Chris.
Re: Unlimited Fibre Broadband
23-01-2021 9:59 AM
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Tomorrow, tomorrow , promises promises.
This is getting silly now . Still not got Fibre broadband.
Might not bother now.
Re: Unlimited Fibre Broadband
26-01-2021 10:08 AM
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26/01/2021. Still no broadband, echat team will respond in 24hrs. This is very poor . PN blaming open reach.
Nearly a month since ordered . May as well stay on basic broadband
Re: Unlimited Fibre Broadband
26-01-2021 10:46 AM
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Hi there, I'm happy to say that the Fibre upgrade has now been completed. The account appeared to be stuck in a "Scheduled Account Change", which has now been nudged through by myself this morning. I can confirm that your services should now be up and running properly. I did try to contact you to discuss the complaint but was unable to get through.
Adam.
Re: Unlimited Fibre Broadband
02-02-2021 11:37 AM
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Fibre up and running eventually.
I don't think that it was worth all the oohah.
Not much better than previous basic broadband.
I got it because I thought it would improve streaming for live sport. No difference noted.
Perhaps a waste of money?
Re: Unlimited Fibre Broadband
02-02-2021 11:49 PM
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What estimated speed range were you given? Have you run a speed test? Try thinkbroadband.com/speedtest
Re: Unlimited Fibre Broadband
03-02-2021 3:25 PM
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The speed is fine, but no difference noted to normal broadband. Not overly impressed. Can't see the benefit.
Re: Unlimited Fibre Broadband
03-02-2021 3:41 PM
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Hi there, thank you for reaching out. Please be advised that fibre speeds can fluctuate within the first 10 working days of service. Please allow this time for the line to become stable. If we're unable to provide you with your minimum guaranteed speed via a wired connection, please feel free to raise a fault with our Technical Support Team.
I hope this helps, Adam.
Re: Unlimited Fibre Broadband
03-02-2021 3:46 PM
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Hi Adam,
Thanks for that. The speed is fine but as I said the results are no better than ADSL
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