cancel
Showing results for 
Search instead for 
Did you mean: 

Router

junromero
Newbie
Posts: 2
Registered: ‎12-06-2020

Router

I have not received my router more than 2 weeks already. And they didn’t give any tracking number. And they keep promising.
Im waiting nothing. Can anyone help me.
4 REPLIES 4
Baldrick1
Seasoned Hero
Posts: 6,524
Thanks: 2,941
Fixes: 191
Registered: ‎30-06-2016

Re: Router

@junromero  Welcome to the forum.

Plusnet send out their hubs by first class post to hopefully arrive a day or two before your service is programmed to go live. These are packaged to fit through a standard letter box.

There are no tracking numbers.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Router

Hi @junromero

 

Sorry to hear that.

 

I can see that there was wrong address set up once account was created so all routers were send to this address.

I have corrected this on your account and arranged router to be sent with correct details which you have provided on 5th of June.

junromero
Newbie
Posts: 2
Registered: ‎12-06-2020

Re: Router

Hi I want to cancel my contract. Until now they keep email me that my router its on the way. And I just received an email and they just picked up this morning.
Help me to cancel my contract i am fed up of your system.
Baldrick1
Seasoned Hero
Posts: 6,524
Thanks: 2,941
Fixes: 191
Registered: ‎30-06-2016

Re: Router

@junromero 

I assume that you are aware that you have two weeks from when you signed up to Plusnet, not from the 'go live' date, to cancel unless you are willing to pay heavy cancellation charges?