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How do I send PlusNet an Electronic Ticket instead of an Email please ?

Ed_Go
Newbie
Posts: 4
Registered: ‎19-03-2020

How do I send PlusNet an Electronic Ticket instead of an Email please ?

Dear Anyone in PlusNet,

How do I send PlusNet an Electronic Ticket instead of an Email please ?

Regards,  Ed

8 REPLIES 8
Ed_Go
Newbie
Posts: 4
Registered: ‎19-03-2020

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

Hi, This is what the Electronic Ticket query refers to,  Regards,  Ed

PS. I have used email for years, it is a very effective means of communication (not all new things are better than old stuff :-))

Moderator's note by Dick (Strat): Personal information in attachment removed from a public forum (to an area that staff can see).

Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

You can't. That facility was removed some years ago. Neither can you now use chat as that has been closed down. They want people to ring in now and hold for however long, although it is said the queues are shorter now.

 

edit to add: Staff can still open tickets, so if one picks this message up, they may open one for you, depending on what the issue is.

Ed_Go
Newbie
Posts: 4
Registered: ‎19-03-2020

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

Thanks Mark, I have similar problems with some other companies (particularly Gas 😞 ).  I am not too good on the phone.

The issue is an incorrect contract pricing, which should take less than a minute to fix - just a typo I think,  Regards,  Ed

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

Hi Ed_Go, feel free to send me a private message with your username and any queries you might have. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Yorki52
Newbie
Posts: 2
Registered: ‎17-06-2020

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

about my bill and money taken out of my bank .

thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,043
Thanks: 7,572
Fixes: 1,274
Registered: ‎21-04-2017

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

Thanks for getting in touch @Yorki52 

Send me a PM with your account username and some more detail and I'll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Yorki52
Newbie
Posts: 2
Registered: ‎17-06-2020

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

hi thanks for getting back to me 

my user name is [CSA Removed] and account No' [Removed]

hope you can help me about my bill this month the amount of my bill should have been £21.99p but you only took £12.90p can you tell me why this is please all i can see on my bill is discount and i just want to make shur it's right and i don't have to pay more next month ,

thanks yours  [Removed]

Tel  [Removed]

email  [Removed]

Date  18/06/2020

Moderators Note: Personal information removed

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,043
Thanks: 7,572
Fixes: 1,274
Registered: ‎21-04-2017

Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?

Thanks for getting back to me @Yorki52 

Because you've posted a lot of account information in a public space I've asked our mods to remove that info. 

I'll raise a support ticket on to your account sending you an email shortly.

[edit]

I've created the support ticket you can view and respond to by going Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team