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Router won’t connect with Username and Password

andylancaster30
Newbie
Posts: 2
Registered: ‎25-07-2016

Router won’t connect with Username and Password

‎01-08-2023 1:32 AM

Having recently moved house and had connection activated I have been unable to connect to broadband. Activation day was last Thursday.

If I reset router (Hub one) it appears to connect (solid blue status light) with the default setup@….. login details but when I enter my UN and PW it doesn’t seem to recognise them and status light goes to orange with solid red B

Please can someone help.
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Baldrick1
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Registered: ‎30-06-2016

Re: Router won’t connect with Username and Password

‎01-08-2023 7:45 AM - edited ‎01-08-2023 7:45 AM


Moderator's Note

This topic has been moved from Full Fibre to My Order

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MatthewWheeler
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Router won’t connect with Username and Password

‎02-08-2023 1:42 PM

Hi @andylancaster30 

I'm really sorry to hear this has happened.

Looks like you got online later on yesterday morning.

Is all working okay now?

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.
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