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Router won’t connect with Username and Password

andylancaster30
Newbie
Posts: 2
Registered: ‎25-07-2016

Router won’t connect with Username and Password

Having recently moved house and had connection activated I have been unable to connect to broadband. Activation day was last Thursday.

If I reset router (Hub one) it appears to connect (solid blue status light) with the default setup@….. login details but when I enter my UN and PW it doesn’t seem to recognise them and status light goes to orange with solid red B

Please can someone help.
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,856
Thanks: 5,277
Fixes: 421
Registered: ‎30-06-2016

Re: Router won’t connect with Username and Password


Moderator's Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,562
Fixes: 481
Registered: ‎01-01-2012

Re: Router won’t connect with Username and Password

Hi @andylancaster30 

I'm really sorry to hear this has happened.

Looks like you got online later on yesterday morning.

Is all working okay now?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team