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Router not here yet

Gordyburns
Newbie
Posts: 2
Registered: ‎12-05-2019

Router not here yet

I am due to go live tomorrow 13/05/2019, and as yet I haven't received my plusnet router

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,283
Thanks: 5,944
Fixes: 992
Registered: ‎21-04-2017

Re: Router not here yet

Thanks for getting in touch.

I'm really sorry to see you haven't received your new router yet. Unfortunately it doesn't look like we've ordered this in a timely manner on this occasion. Sad We've processed the order now and you should receive it within the next day or so.

Apologies for the inconvenience caused by the downtime you'll likely experience. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gordyburns
Newbie
Posts: 2
Registered: ‎12-05-2019

Re: Router not here yet

I transferred to plusnet because I was getting this kind of treatment from talk talk, I hope this isn't a sign of things to come, and that I won't be charged for the downtime I'm going to experience.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Router not here yet

Hi @Gordyburns 

 

Once you get up and running we will of course calculate your downtime and provide the monetary value via a credit to your account. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team