Router not here yet

[#1]

I am due to go live tomorrow 13/05/2019, and as yet I haven't received my plusnet router

[#2]

Thanks for getting in touch.

I'm really sorry to see you haven't received your new router yet. Unfortunately it doesn't look like we've ordered this in a timely manner on this occasion.  We've processed the order now and you should receive it within the next day or so.

Apologies for the inconvenience caused by the downtime you'll likely experience. 

[#3]

I transferred to plusnet because I was getting this kind of treatment from talk talk, I hope this isn't a sign of things to come, and that I won't be charged for the downtime I'm going to experience.

[#4]

Hi @Gordyburns 

Once you get up and running we will of course calculate your downtime and provide the monetary value via a credit to your account. 

Kind Regards, 

MoR