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Reward card

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Dabbler
Posts: 17
Registered: ‎28-04-2019

Reward card

Hi, I signed up during the £75 reward card offer but I haven't received the email to apply for it either to my normal email or my plus net email
13 REPLIES 13
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Plusnet Help Team
Plusnet Help Team
Posts: 773
Thanks: 104
Fixes: 57
Registered: ‎02-05-2017

Re: Reward card

Hi @coxbery, thanks for getting in touch.

 

I am sorry to hear there has been no communication surrounding your cashback. So we can look into this for you, can you confirm how you signed up to ourselves? Was it over the phone, online, through a third party website e.t.c?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Dabbler
Posts: 17
Registered: ‎28-04-2019

Re: Reward card

Hi,

Thanks for getting back to me. 

I signed up on the plusnet website on march 26th, though my phone and broadband didn't become active until April 19th.

Liam

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Plusnet Help Team
Plusnet Help Team
Posts: 713
Thanks: 82
Fixes: 29
Registered: ‎06-08-2018

Re: Reward card

Hi @coxbery,

 

Thanks for getting back to us, I appreciate your query..

 

I've looked into this for you and responded here.

 

Please come back to us here once you have responded.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Dabbler
Posts: 17
Registered: ‎28-04-2019

Re: Reward card

Thanks, I have replied to the ticket.

 

Liam

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Plusnet Help Team
Plusnet Help Team
Posts: 713
Thanks: 82
Fixes: 29
Registered: ‎06-08-2018

Re: Reward card

Hi @coxbery,

 

Thanks for getting back to us.

 

Please can you provide some information via the ticket here and come back to us here once you have responded.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Dabbler
Posts: 17
Registered: ‎28-04-2019

Re: Reward card

HI

I've replied to the ticket.

 

Liam

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Reward card

Hello @coxbery

 

I have emailed my colleague to notify him that you have responded to the ticket.

 

Unfortunately, he is away from office till Tuesday, I can see he is personally handling your query and will pick up this matter with you once he is free to do so.

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.

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Dabbler
Posts: 17
Registered: ‎28-04-2019

Re: Reward card

No worries, 

Thanks for letting me know. 

Liam

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Plusnet Help Team
Plusnet Help Team
Posts: 713
Thanks: 82
Fixes: 29
Registered: ‎06-08-2018

Re: Reward card

Hi @coxbery.

 

Thanks for getting back to us over the bank holiday.

 

I've replied to your message here and await your response.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 713
Thanks: 82
Fixes: 29
Registered: ‎06-08-2018

Re: Reward card

Hi @coxbery.

 

Thanks for getting back to me.

 

I've responded to your message here.

 

Let me know if you need any further assistance.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎11-05-2019

Re: Reward card

Hi. I have similar problem. I was expecting £75 cash back. But only 30 was send.
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Dabbler
Posts: 17
Registered: ‎28-04-2019

Re: Reward card

Turns out i was wrong, it was a different deal altogether. I just wasn't paying attention
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Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Reward card

Hello @Gabrielh,

I have replied to your other post with regards to the cashback offer.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional