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No phone or broadband

Posts: 1
Registered: ‎14-05-2019

No phone or broadband

Went live yesterday but have no phone or broadband. Router was only sent out yesterday after I queried where it was. Not a great start. Please advise.
Posts: 29,547
Thanks: 6,643
Fixes: 1,485
Registered: ‎11-01-2008

Re: No phone or broadband

Moderators Note

This topic has been moved from Fibre to My Orders

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Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: No phone or broadband

Thanks for getting in touch @Jonathan05

I'm sorry to hear about the issues you've had since joining us.

I can see the router was dispatched this morning and we'll get that to you as soon as possible.

If you can post back once you've received it we'll refund you for the downtime you've had.

With regards to the phone line, we've tested your line and we can't see any issues remotely.

Can you go through the steps shown here and let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team