Router has not arrived

[#1]

@MandLMummy 

Have you tried restarting the BT SmartHub since you changed the settings?

After you have done that, go back in to the GUI where you changed the Username and Password to check that the new settings have been stored correctly.

.

[#2]

I was on full fibre with BT and switching to the same with Plusnet. Everything is connected to the hub, I just have a continuous purple flashing light!! I will phone plusnet as soon as I can. Thank you🙂

[#3]

Just seen your second message, I have restarted and all settings have been saved

[#4]

I'm in the exact same boat as you; today is my switch day from moving from BT full fibre to Plusnet and really disappointed that the router hasn't arrived on time.

I work for home, so internet is critical. PN must have had two-three weeks notice at least that this is my switch date.

At a guess, they've not compensated for the bank holiday for mailing out the routers. But it's not like this bank holiday has sprung out of nowhere.

Luckily I have a third-party router, and the technical nous to get it going. But others might not be so lucky.

Not a great start, Plusnet.

I hope this isn't an omen of things to come.

[#5]

@MandLMummy   Clutching at straws now, if the Hub2 no longer allows a Plusnet connection there is nothing you can do about it, however the fact that it retains the changed connection details is a positive sign.  In msg#6 you stated you had re-connected the DSL cable, did you actually mean the ethernet cable from the hub WAN port to the ONT? The DSL cable is not used on Full Fibre. When you say everything is connected to the Hub, there should only be the power and ethernet connections.

Final straw to clutch at! Check that your account/username and password are correct by logging into your account in the Plusnet member centre. Don't forget that the username details in the Hub have the format username@plusdsl.net

[#6 · Accepted solution]

The plusnet hub arrived 10 minutes ago, all set up and working fine! Thank goodness! At least I won't have to contend with 2 unhappy teenagers at school time!!
Thank you everyone for all your help