Router has not arrived

[#1]

I have switched from BT to plusnet, due to be activated today, BT have cut me off today. Plusnet told me my router would be here before my activation date (8/5/25), for a seamless transfer!! I had a text on the 4th to say my router was on the way, however, this morning I have had an email saying it has just been dispatched and will be here in 1-2 days. This means we will be without Internet for the next few days, not a seamless transfer! Is anyone able to help please?! I will be phoning plusnet as soon as their lines open. Not very happy with the service so far...

[#2]

Why don't you just reconfigure your old router to PN Settings? Simples.

[#3]

How do I do that please?

[#4]

https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601

[#5]

Thank you, I have followed your instructions, and changed the username and password, now I have the purple flashing light. When you say after a few minutes you will get the blue light, how many is a few please?! Thank you

[#6]

@MandLMummy 

Have you remebered to plug the DSL cable back in?

[#7]

Yes I have

[#8]

Have Plusnet confirmed your connection has switched ?

[#9]

@MandLMummy  Have you had confirmation that your Plusnet service has been activated and is ready to use?

[#10]

I had an email this morning to say my broadband was ready to go, just plug my "router" in and I'm all set!

[#11]

@MandLMummy 

That's a shame. Which BT Hub have you got? I have a suspicion that more recent firmware updates have locked out the capability of Smarthub 2 (as well as the latest hubs) being used with Plusnet.

[#12]

Thank you for your help. I have a BT smarthub 2

[#13]

@MandLMummy 

I'm afraid that unless you have another hub kicking araound you need to ring in. You may be lucky but you can't guarantee a member of the Plusnet Help Team coming along and promptly picking up this topic.

[#14]

Ok, thank you

[#15]

The flashing purple sounded 'odd' to me so I looked it up

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/what-do-the-lights-on-my-bt-hub-...

Apparently its the hub thinking its configured for FTTP and has no connection ?

@MandLMummy were you on Full fibre (FTTP) with BT and what have you switched to with Plusnet ?

edit: ok ignore the bit about FTTP , I didnt read the link properly. Its the Hub saying its got no DSL (on fibre) or Ethernet(on full fibre) connection