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Router dispatch

FIXED
scasey
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-11-2018

Router dispatch

Hi my broadband switch from bt is due to go live by the 23rd november, can you confirm that my router will be with me before this date please.

2 REPLIES 2
SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Router dispatch

Welcome to the forums @scasey

If you still have your BT HomeHub 5 or Smart Hub aka HomeHub 6, you can use those to connect to Plusnet.

It is normally just a change to the username and password.

The Plusnet Hub One is just a rebadged BT Home Hub 5 Type A with bespoke software.

 

Help for Smart Hub can be found at https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673/ju...

 

Help for other Home Hubs can be found at https://community.plus.net/t5/My-Router/Use-a-BT-Hub-2-3-4-or-5-on-a-Plusnet-connection/td-p/1192234...

AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Router dispatch

Fix

Hi @scasey,

 

I have left a ticket on your account regarding your query. You can view this here

 

Should you have any further questions, please get in touch.

 

Thank you,

 

Aisha