Order to be reset
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Order to be reset
11-08-2017 11:30 AM
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I had my order for broadband reset due to a glitch in plusnet's system, and got told that the order would be reset today. However I'm still to hear anything about the reset or when my estimated date of activation is.
I'd rather not wait another 5 days for internet due to their fault.
Re: Order to be reset
12-08-2017 2:30 PM
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unbelievable service
22-08-2017 1:38 PM
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being told again that my activation date for broadband is set for 2029. How can this be an acceptable service? I dont care if you need to liase with BT and its their service to activate, you are my service provider so sort the problem! I've been waiting 3 weeks now for my internet to be activated and i'm sick and tired of this sub par service; calls being dropped, never receiving call backs.
Someone take ownership, escalate my problem and sort it ASAP.
Re: unbelievable service
22-08-2017 1:49 PM
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Moderator Note by Dick (Strat)
Topics merged to keep things together.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: unbelievable service
22-08-2017 4:16 PM
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I understand you've since contacted our support team and our suppliers have amended the required by date on your order.
Our provisioning team will follow up via This Ticket
Re: unbelievable service
23-08-2017 1:19 PM
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Oh yeah, issue is getting sorted. LOL. All your company has been doing for the last 3 weeks is saying wait another 2/3 days.
Unreal service. How about someone actually takes ownership and sorts my problem?
Re: unbelievable service
24-08-2017 2:35 PM
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I am sorry for the problem with your order. We do need to work with our suppliers to resolve issues like this and at the moment we're due an update tomorrow. Following this we should be able to get a clearer picture of the next steps.
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