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Order delayed

jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Order delayed

Hi,

I just received a text message saying my broadband order was delayed. I logged in and couldn’t see what the delay was.

I appreciate there are a number of reason why there could be a delay. I would just like to understand what is causing the delay is and how long of a delay?

Thanks
1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Order delayed

Hiya @jmufazzil003, 

 

I'm really sorry for the delay in getting back you and for the delay in your order progressing. 

 

It isn't the news we like to give our new customers and I'm sorry for the hassle it has caused. 

 

There was an issue with the phone order and we have replaced the orders again. 

 

You get an email with the committed date in the next 24 to 48 hours. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team