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Router and Phone Instrument not arrived yet

bhairavsai
Newbie
Posts: 4
Registered: ‎26-01-2023

Router and Phone Instrument not arrived yet

Hi Team,

Good Morning,

I have booked new broadband connection for new moving house.  I receiving message to my registered mobile phone number stating "Your Home Phone service should be active 25/1/23" and "Your Broadband service will be active on coming 31/1".  But still have not received Router and Phone Instrument to the New Address.  When It will come, let me know if anything I have to do from my end.

 

Kindly reply please

11 REPLIES 11
Gel
Aspiring Champion
Posts: 2,328
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007

Re: Router and Phone Instrument not arrived yet

jab1
Legend
Posts: 16,572
Thanks: 5,208
Fixes: 244
Registered: ‎24-02-2012

Re: Router and Phone Instrument not arrived yet

@bhairavsai Your Hub will arrive around now - it is despatched to arrive around 3 - 4 days before your connection is due to go live - have you checked your Member  Centre to see if there are any questions/tickets advising the Hub has been despatched, if it has, one of those questions should include a parcel-tracking number.

Plusnet do not supply your physical telephone, that is up to you to source.

John
bhairavsai
Newbie
Posts: 4
Registered: ‎26-01-2023

Re: Router and Phone Instrument not arrived yet

Thank you very much for the respond.

 

So I have to buy a separate Phone Handset to utilize the Phone Line connection am I right please?

When the Router will be deliver sir.  My target date they mentioned 31/01/23, so I could expect within these day the Router will be deliver to my New Address.  Am I right please?

Thanks

bhairavsai
Newbie
Posts: 4
Registered: ‎26-01-2023

Re: Router and Phone Instrument not arrived yet

Thanks.

jab1
Legend
Posts: 16,572
Thanks: 5,208
Fixes: 244
Registered: ‎24-02-2012

Re: Router and Phone Instrument not arrived yet

Yes, you have to buy your own telephone, Plusnet only provide the Hub.

The router, as I said, should arrive very soon, if it has not already arrived - have you checked for any deliveries to your new address?

John
Dan_the_Van
Aspiring Hero
Posts: 2,374
Thanks: 1,045
Fixes: 66
Registered: ‎25-06-2007

Re: Router and Phone Instrument not arrived yet

You are not obliged to connect a landline phone, many households now use mobile phones only.

However a landline phone can be usefully for diagnosing broadband fault.

Dan.

 

jab1
Legend
Posts: 16,572
Thanks: 5,208
Fixes: 244
Registered: ‎24-02-2012

Re: Router and Phone Instrument not arrived yet

@Dan_the_Van , but, reading the OP, they appear to want a landline phone?

John
Dan_the_Van
Aspiring Hero
Posts: 2,374
Thanks: 1,045
Fixes: 66
Registered: ‎25-06-2007

Re: Router and Phone Instrument not arrived yet

@jab1 

I am just providing options !

jab1
Legend
Posts: 16,572
Thanks: 5,208
Fixes: 244
Registered: ‎24-02-2012

Re: Router and Phone Instrument not arrived yet

Fair enough - no need to get upset. 😉

John
bhairavsai
Newbie
Posts: 4
Registered: ‎26-01-2023

Re: Router and Phone Instrument not arrived yet

Hi Team,

Good Morning,

Thanks for all your previous respond, Have received the Router on last friday.  Have received SMS from Plusnet, until further information we suppose not to setup the router.  Shall I wait for the SMS confirmation from Plusnet to setup the router.

Please update me.

 

jab1
Legend
Posts: 16,572
Thanks: 5,208
Fixes: 244
Registered: ‎24-02-2012

Re: Router and Phone Instrument not arrived yet

@bhairavsai Yes, wait for a message to say your connection is active.

John