Not received £75 cashback
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05-10-2019 1:08 PM
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Hi, i transfered to Plusnet in August and like many others have not yet receieved my promised cheque for £75. Please could this be rectified? Thanks!
Fixed! Go to the fix.
Re: Not received £75 cashback
06-10-2019 1:42 PM
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Hi there and thanks for joining us,
I've just checked our cashback systems and I can see that we sent you an email on 10/9/19 which includes a link that you'd need to follow to claim the cheque.
Please check the email address you gave us when you signed up for an email from no-reply@plusnetrewards.com with the subject line "
Claim your Plusnet Reward"
Any issues please just let me know.
Re: Not received £75 cashback
06-10-2019 3:54 PM
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Thank you
Re: Not received £75 cashback
07-10-2019 10:44 AM
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Hi @shrewmouse
I've claimed this for you on your behalf - The reward could take up to 30 days to get to you - please let us know if this doesn't happen.
Kind Regards,
MoR
Re: Not received £75 cashback
07-10-2019 10:50 AM
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Re: Not received £75 cashback
08-10-2019 7:35 PM
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Re: Not received £75 cashback
09-10-2019 9:55 AM
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Hi @wf1205, thanks for getting in touch.
I am sorry to hear you have not received your cashback, I've taken a look into the systems and can see an email was sent on 30/09/2019 to claim your reward. If you haven't done so already, I'd recommend checking your spam/junk folder.
Let us know how you get on
Re: Not received £75 cashback
09-10-2019 10:36 AM
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I have checked my spam box on the 30th September. There is no any email regarding to the reward. Please can you resend the cash back again pls
Re: Not received £75 cashback
09-10-2019 2:05 PM
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Hi @wf1205
I've redeemed this for you - the reward should be with you within the next 30 days.
Please let us know if you need any further assistance.
Kind Regards,
MoR
11-10-2019 11:55 AM
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Thank you! Cheque now arrived.
Re: Not received £75 cashback
11-10-2019 3:27 PM
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Glad to hear you have received the cheque @shrewmouse.
If we can help with anything else, just let us know
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