Thanks for your post @Charlottefrith and welcome to our Community Forums.
I'm sorry to see you've not received a welcome e-mail.
I've dropped you a message you can view by logging into your account Here which I hope helps.
If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.