Hiya @lisa79, thanks for getting in touch. I'm sorry for the delay in getting back to you and for that you haven't yet had an update.
I have had a check of the order and it looks like this is due to complete on the 17th. I've manually ordered the router now for you.
If you have any further queries at all, please just get back to us.
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team