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No welcome email

Posts: 1
Registered: ‎13-02-2022

No welcome email

I signed up to switch broadband to plusnet, money was taken, and an account was created. I can log in to my account and see all the settings however I received no welcome email or confirmation I have even ordered broadband. However. I have received a text saying when the broadband will switch over. I'm just concerned as the deal I signed up for included a £70 gift voucher and I won't be able to receive this without the email. Thanks
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No welcome email

Thanks for your post @Charlottefrith and welcome to our Community Forums.

I'm sorry to see you've not received a welcome e-mail. 

I've dropped you a message you can view by logging into your account Here which I hope helps. 

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi