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No sign of internet connection

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Ascendancy
Newbie
Posts: 3
Thanks: 3
Registered: ‎08-01-2018

No sign of internet connection

Signed up with you guys on 22/12/17 and received several text messages. One saying phone would be activated on the 15th Jan, then another a few days later saying that broadband would be activated on the 6th Jan. Also got an email saying the router had been dispatched.

 

6th has been and gone with no further information. No router has appeared either.

 

Can you give me any updates on this please?

 

 

6 REPLIES
Community Veteran
Posts: 5,618
Thanks: 1,537
Fixes: 35
Registered: ‎16-10-2014

Re: No sign of internet connection

Welcome to the forums @Ascendancy. I would have thought that you would maybe have needed the phone line in place before you got your broadband, I may well be wrong but sounds of logical to me, and might explain why you've not had your router yet.

 

Ascendancy
Newbie
Posts: 3
Thanks: 3
Registered: ‎08-01-2018

Re: No sign of internet connection

Yeah I would have thought so too. The text messages they sent me were a bit ambiguous though.

 

I'm in no real rush as I still have a working connection from my previous supplier. I'd just like some clarification as to what's happening if possible.

JamesE
Grafter
Posts: 44
Thanks: 11
Registered: ‎01-12-2017

Re: No sign of internet connection

Could it be a typo meaning the 16th? That would be a more logical sequence of events.

Plusnet Help Team
Plusnet Help Team
Posts: 9,624
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: No sign of internet connection

Fix

Welcome to the community forums @Ascendancy

It looks like our suppliers hadn't advised us of the change in date for your broadband order.

Both your home phone and broadband are due to activate on the 15th. Sorry for the confusion that this caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ascendancy
Newbie
Posts: 3
Thanks: 3
Registered: ‎08-01-2018

Re: No sign of internet connection

Splendid, thanks for the confirmation Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 9,624
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: No sign of internet connection

No problems, let us know how your activation goes. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team