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No router, new business broadband customer

harrow
Rising Star
Posts: 53
Thanks: 15
Registered: 03-01-2018

No router, new business broadband customer

No router supplied, new business broadband customer signed up on 12th December.

Why have you not supplied my router ?

PN, where did it all go wrong ?
8 REPLIES
harrow
Rising Star
Posts: 53
Thanks: 15
Registered: 03-01-2018

Re: No router, new business broadband customer

hello is there anyone there ?

PN, where did it all go wrong ?
RealAleMadrid
Seasoned Pro
Posts: 652
Thanks: 239
Fixes: 10
Registered: 07-07-2009

Re: No router, new business broadband customer

Have you tried any other method to contact customer service? How about the business contact number, this forum is not an official support channel. I find it hard to believe you would wait several days for a response here.

Plusnet Help Team
Plusnet Help Team
Posts: 6,265
Thanks: 1,697
Fixes: 323
Registered: 21-04-2017

Re: No router, new business broadband customer

Apologies for the lack of response on your thread and welcome to the community forums @harrow

Leave this with me to look into when I'm back in the office tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 6,265
Thanks: 1,697
Fixes: 323
Registered: 21-04-2017

Re: No router, new business broadband customer

I can see your router was dispatched on the 3th January and your connection is up and running as of the 4th.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
harrow
Rising Star
Posts: 53
Thanks: 15
Registered: 03-01-2018

Re: No router, new business broadband customer

Yes I am using my bt home hub 4

I had to change the user name and password as I have not received the PN router.

I have paid for a router and I have not received it.

I have phoned up 4 times asking for the router.

PN, where did it all go wrong ?
Plusnet Help Team
Plusnet Help Team
Posts: 6,265
Thanks: 1,697
Fixes: 323
Registered: 21-04-2017

Re: No router, new business broadband customer

Thanks for the clarification. It's probably lost in the post in that case.

I'll get another sent out to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
harrow
Rising Star
Posts: 53
Thanks: 15
Registered: 03-01-2018

Re: No router, new business broadband customer

Just cancel the order for the router,

the whole experience has been very poor,

if I knew what it was going to be like I would have gone elsewhere.

PN, where did it all go wrong ?
Plusnet Help Team
Plusnet Help Team
Posts: 6,265
Thanks: 1,697
Fixes: 323
Registered: 21-04-2017

Re: No router, new business broadband customer

Sorry to hear you feel that way.

Due to the way our system works we can't cancel RMA's.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team