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No Internet

la3195
Newbie
Posts: 3
Registered: ‎14-03-2014

No Internet

‎14-05-2018 6:36 PM

Good afternoon,

 

New broadband account with PlusNet, moved from talktalk.  However, i currently have no internet and would like to understand why, hope you can help.

 

thanks

L

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: No Internet

‎14-05-2018 7:34 PM

Hi there.

I'm sorry to hear you're experiencing connection problems.

It looks like the physical work required on your order is completed, but it's delayed in porting your telephone number over to us. I've got in touch with our suppliers and they've manually completed the number port now.

I'm expecting the order to complete within 24 hours, I'll keep an eye on this and check back then.

Apologies for any inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: No Internet

‎14-05-2018 8:00 PM

Moderator's note by Dick (Strat): Topic moved from Broadband to My Order.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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