New customer order delayed & delayed

[#1]

I’m a new customer & join your broadband service on 17th February 2022,  up to now (8th March 2022), I didn’t receive any activation email & router about my  services. Checking my online account only shows {strCustActivationDate} so I don't know when the broadband will become active.

Can anyone confirm my date for me please

[#2]

Hi there,

I've had a look at this for you and I can confirm your services are due to go live on 14.03.22 before midnight.

As we've emailed you on 28.02.22 to confirm this, I'd recommend checking we've got the right e-mail address for you Here.

I can also see we've automatically ordered your router today so you should receive it by the end of the week.

Let me know if you've got any further queries and I'll be happy to help.