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New customer - order delayed

nadine89
Dabbler
Posts: 10
Thanks: 2
Registered: ‎07-03-2022

New customer - order delayed

Good morning all! 😊


I'm moving house, this Friday 11th, and I joined PlusNet as new customer last week, for services for the new property.

I've since then had 2 emails saying my order has been delayed, i've checked online on my account at all the order tracking etc and where we're up to with everything, and it now says under 'Checking Your Line' that "we've found a potential problem".

I work in the NHS and always very busy so i don't have time to ring and when i've tried i'm just on hold waiting for ages, i've tried on online chat but they're not able to help there.

Just wondering if someone can help chase this up for me and see where we are with my order 😊
Thankyou x
8 REPLIES 8
dvorak
Moderator
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Re: New customer - order delayed


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
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Registered: ‎27-04-2007

Re: New customer - order delayed

 Hi there @nadine89, I'm really sorry about the delays so far to get your services up and running with us. I've just picked this up for you and have placed an order to reactivate your line, I've added an update to your account with more information about that here: https://www.plus.net/wizard/?p=view_question&id=222426593

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nadine89
Dabbler
Posts: 10
Thanks: 2
Registered: ‎07-03-2022

Re: New customer - order delayed

Hi Adam, thanks so much for that! 😊
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: New customer - order delayed

No problem, I've set myself a reminder to look at this again tomorrow for you so I can get the broadband order in place as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nadine89
Dabbler
Posts: 10
Thanks: 2
Registered: ‎07-03-2022

Re: New customer - order delayed

That's great, thanks Adam. What's been the issue in causing a delay?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: New customer - order delayed

We've had to wait for a service from another provider on the line to be removed (ceased) before we could go ahead and order our services for you, that's now gone through which is why we've been able to place our orders today.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nadine89
Dabbler
Posts: 10
Thanks: 2
Registered: ‎07-03-2022

Re: New customer - order delayed

You're a star Adam - many thanks! ☺
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: New customer - order delayed

No worries! thanks a lot and I'll keep you posted Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team