New activation

[#1]

Hi, I had an engineer earlier this morning which has installed my Plusnet Hub One, he said I should be connected within few minutes but after several hours the router still shows orange light and red broadband? Is this normal? After how long will I be able to get connected?
Thanks!

[#2]

Hi @AAA1,

I'm sorry that the engineer told you that the broadband should be up and running within a few minutes and for any concern that this caused you. Although our suppliers had completed the installation work, the order has to close off on our side before you can get connected to our network and this can sometimes take several hours past when the physical work has been completed.

I've checked your account and it appears that your services were fully activated around 15 minutes ago and everything should now be working for you. Please let us know if you're still unable to get online.

[#3]

Moderators Note

This topic has been moved from Fibre to My Orders