cancel
Showing results for 
Search instead for 
Did you mean: 

New Order- Fibre Router still not arrived

johnboy291179
Newbie
Posts: 4
Registered: ‎17-11-2021

New Order- Fibre Router still not arrived

Hi there, I have an order for an upgrade to Fibre, It seems my line etc is ready, but i have still not received my Router, as of today it seems my old router has been disconnected and so currently have no internet, However still not received my router to change over. If I am correct my line has been ready since the 10th November.

 

Please advise.

 

Thank you in advance

John

 

6 REPLIES 6
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: New Order- Fibre Router still not arrived

Hello @johnboy291179

Thanks a lot for reaching out and I'm really sorry to hear that you still don't have your Plusnet Hub One router. I've just had a look and can see that the router was supposedly sent out 5 days ago. If it does not arrive today, please let us know and we'll get a replacement ordered.

 Adam
 Plusnet Help Team - Leeds
johnboy291179
Newbie
Posts: 4
Registered: ‎17-11-2021

Re: New Order- Fibre Router still not arrived

Thank you for your super fast response. 

Well I have had today's post already and nothing has arrived with that.

 

John

 

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 123
Registered: ‎26-03-2018

Re: New Order- Fibre Router still not arrived

Hey @johnboy291179,

I'm sorry to hear it's not turned up with the post so far. Depending on a few different factors, it's possible that the router may be delivered separately to the regular mail/envelopes. If it's still not turned up by the end of the day, give us a shout tomorrow morning and we'll get back onto this as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
johnboy291179
Newbie
Posts: 4
Registered: ‎17-11-2021

Re: New Order- Fibre Router still not arrived

Hi there, no still not arrived, and currently have no internet.

 

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 123
Registered: ‎26-03-2018

Re: New Order- Fibre Router still not arrived

I'm really sorry to hear that's the case @johnboy291179. I'd like to look into resending the router out to you, please could you send me a private message just to confirm the address that you're expecting it at, so we can make sure there aren't any typos/errors?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
johnboy291179
Newbie
Posts: 4
Registered: ‎17-11-2021

Re: New Order- Fibre Router still not arrived

PM Sent, 

 

Thank you

 

John