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Unable to connect

Pjmcornish
Browser
Posts: 2
Registered: ‎18-11-2021

Unable to connect

Our broadband has been activated today, but when we attempt to connect our hub it is constantly saying to check username and password, even though this has been checked and is correct, and then when we press reset it defaults to a setup email login, says we are connected but doesn't connect to the Internet. We have done multiple restarts, factory resets, used multiple laptops, tried directly with ethernet, nothing is working as it will not accept the password.
4 REPLIES 4
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: Unable to connect

@Pjmcornish Welcome to the forums. It can take up to midnight of your connection day for all the systems to mesh - what is the situation this morning?

John
Pjmcornish
Browser
Posts: 2
Registered: ‎18-11-2021

Re: Unable to connect

Yes all working now, we'd had an email to say the service was all set up but apparently this was just for the phone, we had another email at 22.30 saying broadband was ready and connected straight away. Thank you
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: Unable to connect

👍

John
Mav
Moderator
Moderator
Posts: 21,658
Thanks: 4,459
Fixes: 504
Registered: ‎06-04-2007

Re: Unable to connect

Moderator's note(s):

Thread moved to My Order from Fibre Broadband.

Forum Moderator and Customer
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