NO communication re Broadband order
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NO communication re Broadband order
18-03-2020 2:45 PM
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I have cancelled Sky and signed up to PLUS NET Phone and Fibre Broadband on 16/03/2020
I have still NOT had any information about when the broadband will be ready to use, or when the router will arrive.
I currently have no internet at home, and I am having to start working from home due to the Coronavirus advice.
I have chased several times and I am hitting a brick wall..........seriously thinking of going back on to Sky!!!!!!
Any help please?
Re: NO communication re Broadband order
19-03-2020 2:08 PM
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Hello @2002418225,
We are sorry for the delay in getting back to you and for any inconvenience caused. Having checked the account I can see that we have provided an update here on the 13th of march.
I have also ordered the router which will be with you in the next few days.
unacceptable wait for broadband activation!
21-03-2020 12:43 PM
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We need to work from home during this crisis and this is truly unacceptable. I need to have this broadband up and running please asap!!! Why does it take so long???
Please can I have a logical explanation???
Re: unacceptable wait for broadband activation!
21-03-2020 11:05 PM
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Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: NO communication re Broadband order
22-03-2020 10:41 AM
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Hi there,
I'm taking ownership of dealing with your order and I'm going to make sure we're doing all we can to expedite the completion date. I'm dealing with that now and should be able to update you further during the next couple of days.
Re: unacceptable wait for broadband activation!
30-03-2020 11:44 AM
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I'm really sorry to see this. I've just checked your account and can see that your service is due to be activated in a few days time as per what's shown here: https://www.plus.net/wizard/?p=view_question&id=199940551
The delays look to have been due to a system issue so I'm really sorry for the inconvenience.
Re: unacceptable wait for broadband activation!
30-03-2020 1:05 PM
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Ok thank you for the update however that states 6th April to be active which is still 7 days away!! A week working from home without proper internet is very difficult. The tracker as shown below doesn't even state a date.
Re: unacceptable wait for broadband activation!
03-04-2020 2:05 PM
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Thanks for getting back to us @2002418225
I'm afraid there isn't anything we can do to speed that up but once this is resolved we'd be happy to look at a gesture of goodwill for the inconvenience cased
Re: unacceptable wait for broadband activation!
08-04-2020 12:44 PM
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Thank you again Matthew, broadband finally activated and all seems pretty fine now, for a gesture of goodwill as suggested can you offer the BT Sport app at half price?
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