My order
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Re: My order
19-07-2017 2:53 PM
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That was the initial order that unfortunately was cancelled by the existing provider of the property.
The order was then replaced and went into a delayed state and cancelled afterwards. When the order was replaced again [which completed], broadband wasn't placed as part of that order so we had to place it separately.
In light of the continued delays you've experienced, I'll see what I can do to speed things along.
Re: My order
20-07-2017 10:20 PM
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Ok, thank you. Broadband came on today and, whilst I am very grateful for your successful efforts to shorten the stated connection time I would ask why was I being told "a minimum of 4 days " is the suppliers timescale? It is this kind of misinformation ( amongst other issues)that makes people , including me, question either the individuals or the organisation as clearly with a little effort ( again thank you) it is obviously NOT the minimum.
regards.
Re: My order
21-07-2017 1:12 PM
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4 working days is the minimum leadtime set by our suppliers, that's the earliest timescale we can place orders for. I'm glad to hear you're online now.
Re: My order
24-07-2017 5:25 PM
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Fine, could you please tell me why the service at the previous address is still live? This was a transfer and, based upon the dates , should have been terminated.
Re: My order
25-07-2017 9:36 AM
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