cancel
Showing results for 
Search instead for 
Did you mean: 

Ordered phone line and broadband but no confirmation

Dapen
Hooked
Posts: 5
Thanks: 1
Registered: 24-07-2017

Ordered phone line and broadband but no confirmation

I've had no confirmation of my order, username used is [Removed]. I also fear the order processed twice as the page at the end of the payment failed to load and I did it again.

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

9 REPLIES
Dapen
Hooked
Posts: 5
Thanks: 1
Registered: 24-07-2017

Re: Ordered phone line and broadband but no confirmation

Please cancel this order. I still haven't received any order information and I've now gone with BT.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 210
Registered: 21-04-2017

Re: Ordered phone line and broadband but no confirmation

Sorry to hear you've decided not to join Plusnet.

I'm not finding any accounts from the username you've provided us. If you haven't received an e-mail confirmation it's likely an account wasn't created.

 

If money has been taken from your bank balance as a result, I'd expect it to be in a pending state with the bank and it should return to your balance in due course.

 

Mind also PMing me your full address and home telephone number so I can double check our accounts system?

 

Cheers,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dapen
Hooked
Posts: 5
Thanks: 1
Registered: 24-07-2017

Re: Ordered phone line and broadband but no confirmation

I'm not allowed to PM?

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 210
Registered: 21-04-2017

Re: Ordered phone line and broadband but no confirmation

I see no reason why not.
Try clicking here: https://community.plus.net/t5/notes/composepage/note-to-user-id/45633

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dapen
Hooked
Posts: 5
Thanks: 1
Registered: 24-07-2017

Re: Ordered phone line and broadband but no confirmation

Not sure what's going on?

 

http://imgur.com/a/kvaKB

 

If i click on private messages this is what I get...

 

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 210
Registered: 21-04-2017

Re: Ordered phone line and broadband but no confirmation

Just passing this to one of my colleagues to investigate for you

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 2,849
Thanks: 1,527
Fixes: 62
Registered: 22-02-2016

Re: Ordered phone line and broadband but no confirmation

Hi @Dapen,

Welcome to the forums!

I have had a look at your forum account and it looks like you didn't get the rank to acquire the permissions needed for PMs (it skipped it to the next rank somehow). I have manually upgraded your forum account now so you can send PM's.

As an aside to anyone else reading this, I have identified what happened and applied a fix so it wont happen again.

Apologies if this caused any inconvenience.

If you need anything else related to your forum account, please let me know.

Cheers,

Jack

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Dapen
Hooked
Posts: 5
Thanks: 1
Registered: 24-07-2017

Re: Ordered phone line and broadband but no confirmation

Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 210
Registered: 21-04-2017

Re: Ordered phone line and broadband but no confirmation

Thanks for your private message, it doesn't look like an account was created.

As previously advised, if money has been taken from your bank balance as a result, I'd expect it to be in a pending state with the bank and it should return to your balance in due course.

Apologies for any inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team