Ordered phone line and broadband but no confirmation

[#1]

I've had no confirmation of my order, username used is [Removed]. I also fear the order processed twice as the page at the end of the payment failed to load and I did it again.

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

[#2]

Please cancel this order. I still haven't received any order information and I've now gone with BT.

[#3]

Sorry to hear you've decided not to join Plusnet.

I'm not finding any accounts from the username you've provided us. If you haven't received an e-mail confirmation it's likely an account wasn't created.

If money has been taken from your bank balance as a result, I'd expect it to be in a pending state with the bank and it should return to your balance in due course.

Mind also PMing me your full address and home telephone number so I can double check our accounts system?

Cheers,

Anoush

[#4]

I'm not allowed to PM?

[#5]

I see no reason why not.
Try clicking here: https://community.plus.net/t5/notes/composepage/note-to-user-id/45633

[#6]

Not sure what's going on?

http://imgur.com/a/kvaKB

If i click on private messages this is what I get...

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[#7]

Just passing this to one of my colleagues to investigate for you

[#8]

Hi @Dapen,

Welcome to the forums!

I have had a look at your forum account and it looks like you didn't get the rank to acquire the permissions needed for PMs (it skipped it to the next rank somehow). I have manually upgraded your forum account now so you can send PM's.

As an aside to anyone else reading this, I have identified what happened and applied a fix so it wont happen again.

Apologies if this caused any inconvenience.

If you need anything else related to your forum account, please let me know.

Cheers,

Jack

[#9]

Thank you.

[#10]

Thanks for your private message, it doesn't look like an account was created.

As previously advised, if money has been taken from your bank balance as a result, I'd expect it to be in a pending state with the bank and it should return to your balance in due course.

Apologies for any inconvenience caused.

Anoush