I called around a couple of weeks ago to inform PN I'd be moving home and to transfer my broadband over to the new property. I was told it didn't have an active line and would need an Openreach engineer to visit. I was told the appointment would be on the 6th February (Yesterday).
However yesterday no engineer arrived so I called PN to inform them only to be told there is an issue with routing to the new property? However I received no correspondence regarding this? despite being told several emails had been sent to me but I can confirm I've had no communications since I took out the new contract for the home move.
So I'm a little in the dark as to what the issue is and when I can expect the issue to be resolved? So any information or help would be much appreciated.