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Minimum Speed Guarantee

jdlowrence
Newbie
Posts: 2
Registered: ‎04-05-2020

Minimum Speed Guarantee

Just signed up for fibre unlimited+, received the welcome email, but the guarantee statements are showing as not available and blank where there should be a speed.

I have a screenshot of my initial quoted speed prior to confirming my purchase.

Can someone advise when I will get my minimum Speed Guarantee in writing?
3 REPLIES 3
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Minimum Speed Guarantee

Hi @jdlowrence, welcome to the forums! I've sent you an email regarding the minimum guaranteed speeds. We'll be able to provide more concrete info once the orders complete.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
jdlowrence
Newbie
Posts: 2
Registered: ‎04-05-2020

Re: Minimum Speed Guarantee

Thanks for your email.

When I was placing the order, the quoted speed prior to confirming was 36mbps.

Where do I stand with this, as this speed was a key factor in choosing plusnet.

The speed could be determined in order for me to accept the deal, yet couldn't be determined when offering me a guarantee?Huh
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Minimum Speed Guarantee

Hi @jdlowrence, I've sent you a further email. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team