Switching to ee

[#1]

I am being switched to ee from Plusnet for my broadband and home phone but I cannot find any details of when the switch will happen or what contract I will be on no matter how much I search both Plusnet ans ee websites.

I am not aware that I have received any details vabout the switch although a new router has been delivered to me.

Can anyone tell me how I can find the answers to these issues please? I am completely in the about what is happening.

[#2 · Accepted solution]

@calder46   Welcome to the Plusnet Community Fora.

If this is a Plusnet instigated switch then your current Plusnet will be taken over by EE and run until its conclusion at the current price. You will be advised when in due course.

[#3]

@calder46 

Strange that you have been sent a new router out of the blue.

My EE router arrived yesterday. I had 2 emails from EE on 2nd. One about changing my direct debit & another to give me my moving date & which plans I will be on. I had another email on the 6th to say my router had been dispatched with tracking number. On 7th I had an email from royal mail with the delivery date.

Have you done the obvious & checked in any spam folders?

[#4]

Many people will have changed their email address over the years but not updated their contact details in Plusnet 'My Account'.

A change of this nature should really have been followed up with a physical letter to the affected property if nothing has been heard.

The whole thing has not been well handled.

[#5]

@mike600 

I considered whether calder46 may have changed his email address, but I assumed (perhaps wrongly) that he is still getting monthly DD emails from Plusnet & that he got the email about staying with Plusnet or transferring to EE?

I can't speak for anyone else, but I received a letter just a few days after receiving my first email about deciding whether to stay or transfer.