Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Is my order stuck again?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Is my order stuck again?
Is my order stuck again?
12-10-2020 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, ordered plusnet on 16th September and I still haven't gone live. Apparently there were issues with open reach. Now when I check order tracker I get the following:
Your broadband order should complete on {strCustActivationDate}.
Can someone confirm that my order will still go through on the 15th like planned? Waiting over a month for a broadband order is bad enough but kids are making it worse!
Your broadband order should complete on {strCustActivationDate}.
Can someone confirm that my order will still go through on the 15th like planned? Waiting over a month for a broadband order is bad enough but kids are making it worse!
Message 1 of 2
(402 Views)
1 REPLY 1
Re: Is my order stuck again?
15-10-2020 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @boomphil1 and apologies for the delayed response.
I've spoken with our suppliers who have advised there's an open exception on the broadband order which is preventing both orders from closing.
They've raised a case to get this closed down manually and both orders should complete within the next 24 hours
Message 2 of 2
(348 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page