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Is my order stuck again?

Posts: 4
Registered: ‎25-09-2020

Is my order stuck again?

Hi, ordered plusnet on 16th September and I still haven't gone live. Apparently there were issues with open reach. Now when I check order tracker I get the following:

Your broadband order should complete on {strCustActivationDate}.

Can someone confirm that my order will still go through on the 15th like planned? Waiting over a month for a broadband order is bad enough but kids are making it worse!
Plusnet Help Team
Plusnet Help Team
Posts: 8,928
Thanks: 1,537
Fixes: 480
Registered: ‎01-01-2012

Re: Is my order stuck again?

Thanks for your post @boomphil1 and apologies for the delayed response.

I've spoken with our suppliers who have advised there's an open exception on the broadband order which is preventing both orders from closing.

They've raised a case to get this closed down manually and both orders should complete within the next 24 hours

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team